Pengukuran Kinerja (Performance Measurement)

Performance measurement through the design of Balanced Scorecard is a strategic management tool used by organizations to track and monitor performance across various perspectives. The Balanced Scorecard typically includes four perspectives: financial, customer, internal business processes, and learning and growth.

By utilizing the Balanced Scorecard framework, companies can align their strategic objectives with key performance indicators (KPIs) in each perspective to ensure a holistic view of performance. This approach enables organizations to measure not only financial outcomes but also non-financial aspects critical to long-term success, such as customer satisfaction, innovation, and employee development.

In the Balanced Scorecard, there are four main perspectives that are usually included to measure the performance of an organization holistically. The four perspectives are:

● Financial Perspective: This perspective includes traditional financial metrics such as revenue, net income, cash flow, and return on investment (ROI). The purpose of the financial perspective is to measure the financial performance of the organization and ensure that the strategies implemented can generate positive economic value.

● Customer Perspective: This perspective focuses on customer satisfaction and the organization’s relationship with customers. Metrics used in this perspective include customer satisfaction levels, customer loyalty, market share, and customer retention. The goal is to ensure that the organization meets customer needs and expectations well.

● Internal Business Processes Perspective: This perspective evaluates the efficiency and effectiveness of the organization’s internal processes. Metrics used include cycle time, production costs, quality levels, and innovation levels. The goal is to improve the performance of internal processes to support the achievement of the organization’s strategic goals.

● Learning and Growth Perspective: This perspective is concerned with employee development, the organization’s ability to learn and innovate. Metrics used include

The purpose of the financial perspective in the Balanced Scorecard is to measure and monitor the financial performance of an organization from a traditional perspective. The financial perspective provides an overview of how the organization creates economic value and generates profits for stakeholders, such as shareholders and investors. Some of the key objectives of the financial perspective in the Balanced Scorecard include:

● The financial perspective helps the organization in measuring its profitability through metrics such as revenue, net income, profit margin, and return on investment (ROI). This is important to evaluate the operational efficiency and financial sustainability of the company.

● By monitoring financial performance, organizations can ensure that their strategies are creating value for stakeholders such as shareholders, employees, and business partners.

● Financial data analyzed from a financial perspective helps management make strategic decisions regarding resource allocation, investment, and business development. Accurate and relevant financial information is essential to steer the company’s steps in the right direction.

● The financial perspective also helps organizations in monitoring their overall financial health. By comparing the results of

The financial perspective in the Balanced Scorecard helps organizations in measuring profitability through a structured and holistic approach. Here are some of the ways the financial perspective in the Balanced Scorecard helps organizations measure profitability:

● The financial perspective establishes key financial indicators relevant to measuring profitability, such as revenue, net income, profit margin, return on investment (ROI), and profit growth. By establishing these KPIs, organizations can focus on the financial aspects that are most important for long-term success.

● By setting measurable financial targets that are linked to the organization’s strategy, management can ensure that every step taken supports the achievement of profitability goals.

● With the Balanced Scorecard, organizations can monitor their financial performance on a regular basis by comparing actual results with set targets. This enables management to identify performance trends, identify deviations, and take necessary corrective actions to ensure optimal profitability.

● The financial perspective in the Balanced Scorecard promotes transparency and accountability in the financial management of the organization.

For a performance measurement system on an e-commerce platform that integrates Key Performance Indicators (KPIs) with Data Warehousing techniques, some steps that can be taken are as follows:

● Identify Relevant KPIs: The first step is to identify the most relevant and important KPIs to measure in the context of an e-commerce platform. Such KPIs may include metrics such as conversion rate, average order value, customer retention rate, average delivery time, and so on.

● Data Warehouse Development: Next, build an adequate Data Warehousing infrastructure to collect, store, and manage data from various sources related to the performance of the e-commerce platform. The Data Warehouse will act as a structured and centralized data repository for further analysis.

● Integration of KPIs with Data Warehouse: Once the relevant KPIs are identified, integrate the KPIs with the Data Warehouse. Ensure that the data required to measure those KPIs can be retrieved and loaded into the Data Warehouse on a regular basis.

● Data Modeling: Use Data Warehousing techniques to model data according to KPI analysis needs. Design a data schema that makes it possible to link operational and transactional data from the e-commerce platform with the required KPI data.

● Performance Dashboard Development: Utilize the Data Warehouse to develop interactive and visual performance dashboards. These dashboards will allow stakeholders to view and monitor the e-commerce platform’s KPIs in real-time, as well as present relevant and easy-to-understand information.

● Analytics and Reporting: Use the data stored in the Data Warehouse to conduct in-depth analysis of the e-commerce platform’s performance based on the KPIs that

have been set. Create regular and ad-hoc reports to provide valuable insights for decision makers.

The Balanced Scorecard helps organizations monitor their financial performance by providing a comprehensive framework for measuring and evaluating crucial financial aspects. Here are some of the ways the Balanced Scorecard helps organizations monitor financial performance:

● The Balanced Scorecard helps organizations in setting clear and measurable financial goals. By setting specific targets for financial indicators such as revenue, net income, and ROI, organizations can have a clear guide to achieve the desired financial performance.

● The Balanced Scorecard not only focuses on financial aspects, but also integrates the financial perspective with other perspectives such as customers, internal processes, and learning and growth.

● With the Balanced Scorecard, organizations can monitor their financial performance on a regular basis by collecting data and information related to financial indicators management can identify performance trends, understand changes that are occurring, and take corrective action if needed.

● The Balanced Scorecard allows the organization to compare actual results with the targets that have been set. Thus, the organization can identify variances and deviations from the financial plan, and identify areas that require further attention or improvement.

● Management can make more informed and informed decisions regarding business strategy, resource allocation, and corrective measures required to achieve financial goals.

To evaluate the implementation of Six Sigma as a performance measurement system and integration with Business Intelligence (BI) for real-time performance monitoring and improvement, some evaluation steps that can be taken include:

● Six Sigma Implementation Effectiveness Analysis: An initial evaluation is conducted to measure the effectiveness of Six Sigma implementation in the organization. This involves assessing the achievement of Six Sigma goals, quality improvement, defect reduction, and expected process efficiency.

● Performance Measurement with Six Sigma Metrics: Evaluation is done by identifying and monitoring relevant Six Sigma metrics, such as Defects Per Million Opportunities (DPMO), Cycle Time, and Cost of Poor Quality (COPQ). Data analysis of these metrics helps in evaluating process performance and Six Sigma effectiveness.

● Six Sigma Integration with BI: Evaluation of Six Sigma integration with BI is done by examining the extent to which Six Sigma data is integrated into the BI platform. This includes analysis of BI’s ability to present Six Sigma data in real-time, adequate visualization, and predictive analysis capabilities for better performance monitoring.

Sumber Referensi:

● Christian -Ionut Ivanov (2014), Measuring the Performance of Innovation Processes: A Balanced Scorecard Perspective

● By Howard Rohm And Mark Malinoski (2000), Strategy-Based Balanced Scorecards for Technology

● Artha Nugraha Jonar (2022/2023), Mengukur Performa Warehouse Melalui KPI Warehouse

● Paula Kolbusz and Katarzyna Antosz (2023), Assessment of the Effectiveness of Six Sigma Methodology Implementation – A Literature Review ● J. Hill, A. J. Thomas , R. K. Mason-Jones & S. El-Kateb (2017), The implementation of a Lean Six Sigma framework to enhance operational performance in an MRO facility

● Shomisang A . Shimray and S.Vinodh (2022), Performance Measurement for Integrated Lean Six Sigma and Industry 4.0—A Case Study