Problem Solving through Critical & Creative Thinking

In daily life, most people will have problems that will come and go and will needed to be dealt with, and this problem will come in any form of shape that is why it’ll be important to act accordingly to the problem. By learning a better way to help you to solve the problem this will improve your work performance. Problem is and will always be the centre attention in the daily life, it will revolve around work, household, even thru simple things such as on what you will be having for your lunch today.

A lot of the work in problem-solving involves understanding what the underlying issues of the problem really are — not only the symptoms. Dealing with a customer complaint is part of the problem that needs to be solved. The employee dealing with the complaint should also be asking what has caused the customer to complain in the first place to remove it from occurring in the future. You will find that problem solving is much more effective if you begin with clarity and the right focus. It is also important not to rush directly to the solution process.

The first step of the process is Identify, in which you identify and clarify the problem. This step involved critical thinking to figure out what is going wrong. Critical thinking in this context involves using facts and logic to identify and analyse the problem.

This is followed by the second step, which is Analyse, in which you examine what is happening and why is it happening. This step also involves critical thinking. This is where you figure out what you might do about the problem.

The third step of the process is to Explore, where creative thinking is used to come up with several possible ideas as a solution. Creative thinking in this context involves devising potential ways to solve the problem.

As you move to the fourth step, Select, the problem-solving process shifts back to critical thinking. This is where you choose the best solution for the problem.

The final step of the five-step process is Implement, in which you put that solution into practice and define how you will measure its success. You will decide which of the possible solutions will be most effective and then figure out how to put it to work.

Critical thinking means identifying and analysing a problem and then using facts and logic to evaluate ideas to decide which potential solution is likely to deliver the best outcome. This method applies convergent thinking because you begin with pieces of information and converge around a solution.

Creative thinking means generating creative ideas by brainstorming potential ways to solve a problem. This method applies divergent thinking because you begin with a prompt or question and generate many solutions.

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