School of Information Systems

Introduction to Knowledge Management

In this current world, knowledge is one of the crucial part to increase our competitiveness, whether it is self-competitiveness or competitiveness in the economy world. It is considered as one of the valuable component that can be used without losing it. Knowledge itself has a meaning of understanding something, such as facts, skills, and any other information needed by someone. All of the information needed should be managed in term to be used effectively and efficiently. The term effective and efficient have meaning about how much knowledge can help solving a problem and how effective the knowledge can solve a problem. The way to manage the knowledge that our organization has is to implement the term Knowledge Management (KM).

Knowledge Management (KM) can be defined as the process of implementing an approach to help capturing, structuring, managing, and disseminating knowledge. This Knowledge Management (KM) is important to organization nowadays, because it can help in accelerating the organization’s employees work, and also let the organization know which action should be taken to be able doing the best practices in solving a problem or increasing its competitiveness. In taking an action for the sake of organization, the organization itself should know what they have and what they should do about it. This term is called know-how. This term is important for the organization to effectively and efficiently use their resources and all information they have.

A good Knowledge Management (KM) implemented is when the organization can capture, store, and use the knowledge and turn it into value that they can use for their advantage, manage their risks, and also producing something new. The objectives that organization aim in implementing Knowledge Management (KM) inside their organization are as the following (Dalkir, 2011, pp. 4-5):

  • Minimize organization memory loss that caused by retirement of their employees
  • Identify resources and knowledge that organization has and how they can use it well
  • Create some tools to be used by individuals or groups inside the organization for sharing knowledge to prevent memory and intellectual loss
  • Alternative way to transfer knowledge from the retired employee, to the new one when filling their positions


Dalkir, K. (2011). Knowledge Management in Theory and Practice. London: MIT Press.

Amelia Anggraini