School of Information Systems

Program and Project Management

Before we start everything, let’s start with defining whose project team and who is project management office (PMO). So, project team will create a strong foundation to implement the ERP to follow the deadline. Meanwhile, PMO ensure / maintain the work ethics from the team. So, the project can be done faster accordance to the deadline. Beside that, PMO must be able to address issues related to the system, have a good negotiation skill, work well with teams, and be politically savvy to navigate through the implementation. Project management triangle consists of resources, time, and scope. So, whenever you want to arrange a project, these 3 things are the most important stuff to consider of. Project management is the coordinated management of projects over period of time. Project management is tactically focused, so they are strategically focused on the project. On the other hand, Program manager’s role is to keep all project moving in the same direction to achieve the deadline goal. We have to know that the ERP implementation require several different project teams to manage the business goals.  

Now let’s talk about Module experts and Subject Matter Experts (SMEs). Module experts are analysing the requirements and convert into solutions within the ERP system. Module experts also provide the direction and application knowledge with the following business process design, configuration, testing, training, and implementation. Meanwhile SMEs provide coordination and facilitations of communication between project team and organization. Also, they provide leadership and functional expertise in the implementation with specific knowledge. The next topic that’s important is project leadership. If you want the project to be achieved, PMO must manage the risks involved in a project implementation. PMO need to monitor or address the project start-up, interaction or goals between technical and functional staff, commitment of senior management for the length of the project, staff and professional consultant turnover, second guessing project decisions, passive-aggressive staff and users.  

There are some critical success factors Decision making process, project scope, teamwork, change management, and implementation team and executive team. Decision making process is a well-defined decision-making process that will minimize a number of issues related to the other processes. Project scope is what needs to be fulfilled by the project, and a changing scope will have difficulty in achieving project goals. Teamwork, because the project teams are assembled therefore, they should try to work together to help the project to achieve the goals of the deadline. Change management is up to the project manager to communicate the project to the entire organization through effective communication and training. Last one, implementation team and executive team. The main difference of this two is the role on the project. The executive management support and commitment throughout the project is essential. Meanwhile the implementation team are the one who works directly on the scene.  

Next one, managing the scope creep. If the key element of the functionality doesn’t work well, therefore there should have a modification on the original scope. When the changes are made there are some factors that should be evaluated again. White paper consists of description of the issues or new functionality including advantages and disadvantages.  Next one we have implications for management, The PMO should monitor a number the activities whether the project is done correctly. Also, the PMO needs to ensure the management is always informed and up to date with the project status.  

Erick Jordan