School of Information Systems

Knowledge Management Tools

Technology is a moving targets as new tools are being continuously developed and adapted to varying degrees by users.

Many dimension are involved in describing knowledge management tools, Ruggles (1997) provides a classification of knowledge management technologies as tools that:

  • Enhance and enable knowledge generation, codification and transfer.
  • Generate knowledge (ex: data mining that discovers new patterns in data).
  • Code knowledge to make knowledge available for others.
  • Transfer knowledge to decrease problems with time and space when communicating in an organization.

# Content Creation Tools

Authoring Tools, the most commonly used content creation tools, range from the general (ex : word processing ) to the more specialized ( ex : web page design software).

Anotation Technnologies, enable shot comments to be attached to specific section of a text document, often by number of different authors ( ex : by making used of the track changes feature in word ).

Data Mining and Knowledge Discovery, are processes that automatically extract predictive information from large database based on statistical analysis.

Blogs, is a term for a web log – a popular and fairly personal content form on the internet. A blog is mostly like an open diary, it chronicles what a person wants to share with the world on a daily basis.

Mashups, is an innovative way of combining content. Mashups are web applications that offer an easy and rapid way of combining two or more difference sources of content into a single seamlessly integrated application.

Crowdsourcing, refers to “the practice of obtaining needed services, ideas, or content by soliciting contributions from a large group of people and especially from the online community rather than from traditional employees or suppliers.

Visualization tools and knowledge maps, asking experts to visualize their knowledge can assist in knowledge capture. A knowledge map is a common way of visualizing complex knowledge to be captured and codified.

Mobile tools, such as smartphones and tablets are increasingly popular and they have a range of functionalities including voice recording, photo capture, and even video recording

# Groupware and Collaboration Tools

Wikis, are web-based software that supports concepts such as open editing, which allows multiple users to create and edit content on a website.

Social Networking, are dynamic people-to-people networks that represent relationships between participants

# Networking Technologies

Networking Technologies, consist of intranets, extranets, knowledge repositories, knowledge portals, and web-based shared workspace.

Portals, are means of storing and disseminating organizational knowledge such as business processes, policies, procedures, document and other codified knowledge.

E-Learning, systems provide support for learning, comprehension, and better understanding of the new knowledge to be acquired.