School of Information Systems

CITSM 2013 – Workshop ITIL dan COBIT5

workshop ITIL&COBIT

Multimatics is proudly present CITSM 2013, the second annual conference in IT Services Management. The conference provides a forum for ICT professionals engaged in research and development to share ideas, interact with others, present their latest works, and strengthen the collaboration among academics, researcher and professionals.

In addition to the main conference, the program also will include special Workshop, Training and Certification of ITIL 2011 Foundation and COBIT5.

Multimatics is the Authorized Learning Partner of UK’ Office of Government Commerce (OGC) the owner of ITIL 2011 Foundation through QUINT Wellington Redwood and APMG the appointed official training accreditation partner of ISACA offering COBIT5.

In this second annual conference, Multimatics give the BEST DEAL 2013 for everyone who want to pursue the ITIL 2011 Foundation and COBIT5 certification in an AFFORDABLE FEE.

Details for ITIL & COBIT5 training program as follows:

ITIL (IT Infrastructure Library)


Course DescriptionThe ITIL® Foundation course is the entry level certification course for IT Service Management Best Practices training in ITIL. This course covers the latest version of core ITIL best practices presented from a lifecycle perspective. The course introduces the principles and core elements of IT service management (ITSM) based on ITIL. ITIL is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency. This course is delivered using an exciting case study designed to further enhance and cement the candidates understanding of ITIL.Course ObjectivesAt the conclusion of the course attendees will understand: 

  • Identify the principles and concepts of IT Service Management based on ITIL.
  • Identify the best practices of implementing ITIL in an organization.
  • Define the terminology used in ITIL
  • Identify the concepts and definitions used in the Service Lifecycle.
  • Define Service Strategy concepts
  • Define Service Design concepts
  • Define Service Operations concepts
  • Define Service Transition concepts
  • Define Continual Service Improvement concepts
  • Define the roles, processes, and components within key areas of IT Service Management based on ITIL
  • Prepare the student to take the ITIL Foundation Certification exam

Benefits of ITIL

  • IT services which align better with business priorities and objectives, meaning that the business achieves more in terms of its strategic objectives
  • Known and manageable IT costs, ensuring the business better plans its finances
  • Increased business productivity, efficiency and effectiveness, because IT services are more reliable and work better for the business users
  • Financial savings from improved resource management and reduced rework
  • More effective change management, enabling the business to keep pace with change and drive business change to its advantage
  • Improved user and customer satisfaction with IT
  • Improved end-customer perception and brand image.



ITIL Certification will be awarded upon successfully passing the exam from APMG International (ITIL Accredited Examination Institute – UK)

Course DescriptionThis three day, instructor-led IT Governance Foundation Course provides an overview the main concepts of IT Governance according to COBIT 5, ISACA ’s latest governance framework, and how they can be applied. COBIT 5 provides a comprehensive framework that assists enterprises create optimal value from IT by maintaining a balance between realising benefits and optimising risk levels and resource use. COBIT 5 enables IT to be governed and managed in a holistic manner for the entire enterprise, taking in the full end-to-end business and IT functional areas of responsibility, considering the IT-related interests of internal and external stakeholders.Course objectivesAt the conclusion of the course attendees will understand:

  • The major drivers for the development of a    Framework
  • The business benefits of using COBIT 5
  • The COBIT 5 Product Architecture.
  • The IT management issues and challenges that affect enterprises.
  • The 5 Key Principles of COBIT 5 for the governance and management of Enterprise IT
  • How COBIT 5 enables IT to be governed and managed in a holistic manner for the entire enterprise.
  • The key concepts in a Process Capability Assessment and the key attributes of the COBIT 5 PAM (Process Assessment Model)
  • How the COBIT 5 processes and the Process Reference Model (PRM) help guide the creation of the 5 Principles and the 7 Governance and Management Enablers.

Benefits of COBIT5

  • Maintain high-quality information to support business decision
  • Achieve strategic goals and realise business benefits through the effective and innovative use of IT
  • Achieve operational excellence through reliable, efficient application of technology
  • Maintain IT-related risk at an acceptable level
  • Optimise the cost of IT services and technology
  • Support compliance with relevant laws, regulation, contractual agreements and policies


ITIL Certification will be awarded upon successfully passing the exam from ISACA.

Durations                                                        Full Day Training – 3 Days (09:00AM –05:00PM)
Schedule                                                                   23 – 25 October 2013
Venue                                                            Axa Tower 37th Floor, Kuningan CityJl. Prof. Dr. Satrio Kav.18, Setiabudi – Kuningan
Price :Regular Price  : IDR 8.000.000Special Price   : IDR 5.000.000Lecturer Price : IDR 3.500.000 Price :Regular Price  : IDR 13.000.000Special Price   : IDR   7.500.000Lecturer Price : IDR   5.000.000

  • Original ITIL Foundation Courseware accredited by APMG
  • ITIL Foundation Exam
  • ITIL Foundation Certificate from APMG-UK (if passed the exam)
  • Meeting Packages (Coffee Break and Lunch)
  • Souvenir

  • Original COBIT5 Courseware accredited by APMG
  • COBIT5 Exam
  • COBIT5 Certificate from ISACA (if passed the exam)
  • Meeting Packages (Coffee Break and Lunch)
  • Souvenir